At Manta Fire Limited we are committed to providing a professional, reliable and high-quality service. If you are dissatisfied with any aspect of our service, we want to hear from you so that we can investigate and resolve the matter promptly.

​

How to Make a Complaint

Please send your complaint by email to: jack@mantafire.co.uk

 

Please include:

· Your name

· Company name (if applicable)

· Contact details

· The service provided

· Details of your complaint

· Any supporting documents or photographs

​

What Happens Next

Step 1 – Acknowledgement

We will acknowledge receipt of your complaint within 2 working days.

Step 2 – Investigation

Your complaint will be investigated by the appropriate person within Manta Fire Limited.

We may contact you if additional information is required.

Step 3 – Response

We aim to provide a full written response within 10 working days.

Where additional time is required due to the complexity of the matter, we will keep you informed of our progress and provide an updated timescale.

​

Continuous Improvement

Every complaint is reviewed to help improve our services and prevent similar issues occurring in the future.

​

Contact

Email: jack@mantafire.co.uk